Home Store Services Solutions Contact us

Frequently Asked Question

+ -
When will the technical support for our products be canceled from your site?

We do not provide technical support on our products if the customer modifies them by himself or by using another programmer or designer.

+ -
What are your work hours?

Working hours start from 1 pm to 8 pm Moroccan time, during which we receive your inquiries and carry out work

+ -
Are you modifying other scripts or programs than your own?

Unfortunately, we do not do this, so it is not logical to add software privileges that are attributed to the first programmer of the script, so we do not make modifications of others program's.

+ -
Does the software's encryption reduce its speed?

No, our encryption does not affect the speed or browsing of the site

+ -
Is Waihas's softwares and web applications encrypted?

Yes, all of our softwares and applications are encrypted and served to a very professional and secure system in encryption that helps you to use the website and protect it from hackers and spammers. Waihas also preserves its software and application copyrights.

+ -
Can I delete the copyrights of Waihas?

This can only be done in agreement with Us to remove the rights, and a financial fee is paid for that and it is determined through the site and sent to you.

+ -
After receiving the application or software, can new features be added?

Yes, you can add features to the software or application in any details you want and this is done in a paid manner and a fee for the service or addition required to be provided when your site is determined.

+ -
Is there technical support on the products?

Yes, there is lifetime technical support on all our products, any software or application error that the customer does not bear, Waihas will fix it without charge, but if the customer wants to make new modifications, we do it in a paid manner.

+ -
If I have a problem and I want to seek help, how can this be done?

Please send a detailed message to the website mail for technical support: [email protected]
The following is required:

1- First, open a technical support ticket that contains an explanation of the problem in detail, and it is preferable to add pictures indicating the explanation

2- Adding the links in which the problem appears

3- Send the site's hosting informations

4- Submit informations for the site

+ -
What is the website and how to start from scratch?

First: Domain

It is the name of the website, which the visitor writes to reach you easily ..

Example "Waihas . Com"

It is the most important thing that determines your ownership of the website

And you can request the domain board or leave it to be managed through us for free for you

The name consists of two parts, the first part is a name that you choose yourself, for example "Waihas"

As for the second part, which is the extension, such as "Com, Net, Org, Info, Me"

After choosing the site name, we search if it is available so we can reserve it

Or if it's not available and has been reserved for another person, so we change it and we search for a new one.


Second: hosting

hosting provider allocates space on a web server for a website to store its files, they are hosting a website. Web hosting makes the files that comprise a website (code, images, etc.) available for viewing online.
Every website you've ever visited is hosted on a server. It is also determined based on the size of the site and the number of its visits


Third: the design

It is the way your site appears to make it different from other websites, which requires prior study of similar sites to your site or to the one that provides a site similar to your idea, from which the quality and conception of design is determined, as well as the method in which we will address your visitors
And design needs to have a vision in presenting you to your visitors, and it is not just those who can create a site, He should have visibility into the presentation and the comfort of your website, helping your visitors move and stay on your site as long as possible.


Fourth: programming

It is the control panel through which you can control the site by adding, deleting or modifying what you want. It gives you full control over all parts of the site, or adding members will help you with administration

+ -
How the special scripts and websites get delivered

The amount is paid in full or a minimum of half the amount
A message is sent with all your requests, the required colors, and the sites you liked
Or you can send pictures of the ideas required for the design
Then, the request is placed in our website table
The date of receipt will be determined and sent to you
On the date of receipt, we will communicate with you and show you the design
And make any observations on it, which will be implemented and completed quickly
Then after completing the design, viewing it on the device and approving it
Responsive design - compatible with mobiles, tablets, and small screens of 1024 pixels - is implemented.
Then the website is finally delivered to you with technical support up to 3 months.

+ -
How does the products get delivered

The product is purchased online through payment through the methods mentioned on the Means of Payment page. After that, you can go to your dashboard that we provide you in order to install the product and learn how to use it.
If you do not know or don't want to install the product on your own, we can do that for you and free of charge,
All you have to do is submit your hosting information so that the Waihas team can install and activate the product.
In the event that you do not have the hosting, we can provide it to you by requesting it in the services section